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Reservations Agent

Job No: SPSA17061401
Location: Sydney Airport

Stamford 

As Australasia's leading owner and operator of landmark luxury hotels, Stamford Hotels and Resorts are committed to exceeding the highest expectations of excellence of all our guests and therefore have a proud history of providing excellence in service and products.

 

The Role

We currently have a fantastic career opportunity for an experienced and motivated Reservations Agent covering two hotels: Sir Stamford Circular Quay and Stamford Plaza Sydney Airport. The position is based at Stamford Plaza Sydney Airport.

The Reservations Agent is responsible and accountable for the administration of all reservations and inbound call enquires, special guest requests, as well as ensuring the accurate inputting and processing of all reservations information. Including F.I.T requirements, through the telephone, fax and via the GDS system.

 

What are we looking for?

  • Previous experience in a Front Office or Reservation Department
  • Passion to deliver a 5 star service at all times
  • Excellent Communication skills
  • Impeccable grooming, well mannered
  • Enjoy working in a team environment & be able to achieve a high level of service
  • Knowledge of Fidelio/Opera will be advantageous

Stamford Hotels and Resorts welcomes people who share our passion and who have a positive approach to simply exceptional service, as well as those who take ownership and pride in what they do

 

Benefits

Employees of Stamford Hotels and Resorts are entitled to many outstanding benefits.

 

How to Apply

If you are interested in applying for the above position, please forward your application (covering letter and CV) via the link below. Please note we will ONLY be contacting candidates who are successful for an interview.

The successful applicant must hold or be willing to obtain a National Police Clearance. 

Stamford Hotels and Resorts is an Equal Opportunity Employer.

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Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.


Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

I declare the information given in this application is true to the best of my knowledge. I understand that any act on my part in withholding the information and/or making any false statement in this application for employment is in itself sufficient grounds for dismissal. I also give consent to any investigation of the above information for the purpose of verification.


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