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Assistant Night Manager

Job No: SPM18051501
Location: Melbourne

The Assistant Night Manager will assist in overseeing and managing the hotel operations with particular focus on managing the Front Office Department. They are accountable for the end of day and overnight operation of the hotel in the absence of the executive management.

This position is well suited to someone who has experience running reports and that has a keen eye for detail. Ideally we are looking for a candidate who enjoys problem-solving, has a passion for delivering five star services and is comfortable working nights.

The successful applicant will be responsible for:

  • representing the Stamford Plaza brand with every guest interaction
  • ensuring the safety and security of guests, staff and hotel property at all times
  • the end of day and overnight operations of the hotel, ensuring efficiency and complying with company policies and procedures
  • ensuring daily and competitor statistics reporting is compiled and sent to appropriate department heads
  • the return of all outlet floats, to be stored in the duty managers safe at the end of the night
  • completing incident reports for occurrences or issues from unsatisfied guests, any accidents and theft relating to guests, visiting patrons and employees
  • inspecting incoming VIP rooms and ensure rooms are set up accordingly
  • reporting on any health and safety hazards
  • Attends hotel meetings and training when required
  • professionally resolving guest complaints resulting in a positive outcome where possible
  • participating in handover meetings, to ensure any issues are handed over to the next shift to ensure continuity of service
  • for preparing and delivering room service orders on the absence of room service personal
  • meeting and assisting VIPs, groups and tours on arrival and departure
  • coaching, leading and mentoring staff to deliver exceptional service
  • assisting other operational outlets during peak service times

 The successful applicant will have:

  • current RSA, First Aid Certification and a current drivers license
  • experience with hotel booking systems – preferably Opera (desirable)
  • exceptional attention to detail
  • excellent communication skills
  • well groomed and professional in appearance
  • the ability to work under pressure and multitask
  • ability to work independently and as part of a team
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Privacy Acknowledgment

The personal information provided in this form is collected for the purpose of assessing your suitability for employment with Stamford Hotels and Resorts (Australia and New Zealand). The personal information provided will be used in accordance with Stamford Hotels and Resorts privacy policy, particularly for the following purposes:

  • To process the application for the specific position you have applied for,
  • To process the application for other open positions with the Stamford Hotels and Resorts which you may be suitable for, and
  • To conduct necessary reference checks

Stamford Hotels and Resorts may use third party service providers with whom it contracts as part of its business operations to carry out certain human resources-related functions. Stamford Hotels and Resorts will ensure that such third party service providers use the personal information as instructed and for no other purposes. Stamford Hotels and Resorts have in place security and control measures to protect the personal information from unauthorised access and disclosure. By submitting this application, I hereby consent to the collecting, processing and use of my personal information as outlined above and I understand that I have the right to access my data and seek to have it altered, if necessary, in accordance with applicable personal data protection laws. I also understand and acknowledge that my relevant personal data may be transferred outside of Australia / New Zealand during the course of my employment.

Stamford Hotels and Resorts in Australia is obligated under the Privacy Act (1988) Cth, in New Zealand Privacy Act (1993) which regulates how it collects, uses and discloses personal information that we hold about you. By completing this Application form, you are supplying us with personal information. To enable us to discuss the information you have provided to use with your referees, the law requires we obtain your consent. By ticking, crossing or otherwise marking the "yes" box below, you explicitly and irrevocably consent to Stamford Hotels and Resorts or one of its associated companies discussing and disclosing your personal information with the referees you have listed above and other companies (including associated companies) in the Stamford Hotels and Resorts Group. 

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